Shipping policy
Shipping Policy
Processing Time
All orders are processed within 1–3 business days after receiving your confirmation email. You will receive another notification once your order has been shipped. Please note that orders are not processed or shipped on weekends or holidays.
Shipping Times
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United States: 8–12 business days
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Canada, UK, and Europe: 7–15 business days
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Australia & New Zealand: 7–15 business days
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Rest of the World: 10–20 business days
Shipping times may vary depending on your location and local customs processing.
Shipping Rates
We offer free standard shipping on all orders. Express shipping options may be available at checkout for an additional fee.
Order Tracking
Once your order ships, you’ll receive a confirmation email with your tracking number. Please allow up to 48 hours for the tracking information to become active.
Customs, Duties, and Taxes
Scalvée is not responsible for any customs fees, import taxes, or delays caused by customs inspections. These charges are determined by your local authorities.
Lost or Delayed Packages
If your order hasn’t arrived within the estimated time frame, please contact us at caspressa@gmail.com. We’ll do our best to help locate your shipment and ensure you receive your order.
Incorrect Address
Please make sure your shipping address is entered correctly at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.